We take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety, and construction are our top priorities. In-store customers are able to visually inspect products before purchase. Our team carefully inspects online orders to shipment. Upon receipt, please inspect your purchase and notify us immediately of any errors, damage, or defects. If you are dissatisfied for any reason you may return your purchase for a full refund of the merchandise value within 30 days of receipt of order. Customers are also welcome to return purchased products to our store in Natick, MA.
We cannot accept returns for monogrammed, personalized, or special-order items, or for items damaged through normal wear and tear. We also cannot accept returns of final-sale or clearance items. All products sold on our website that are not eligible for refund are clearly marked.
Custom made products such as shades, blinds, shutters, draperies, etc. are fabricated to your specifications and therefore refunds or exchanges are not possible. Custom purchases made through our shop-at-home service or in store require a minimum 50% deposit at time of order. Custom orders cannot be cancelled and deposits cannot be refunded once products are ordered, usually within 24 hours of deposit’s receipt.
Custom orders placed on our website may not be cancelled or changed once they have been placed. Payment in full is required at the time of order. All orders are FOB shipping point and applicable shipping charges will apply. We do not accept exchanges or returns and do not issue refunds on custom purchases. We’re happy to guide you through measuring and any other concerns if you’re at all unsure. Please send us an email at [email protected] or call us at 508-650-9922.
Please note that shipping charges are non-refundable. The customer pays shipping for return items. All returned merchandise must be in original condition and in the original packaging. All items are carefully inspected upon receipt prior to refund.
Please note that the appearance and color of fabrics, window treatments, and other accessories may vary from computer monitor to monitor. Actual fabric color may also be of a different hue as each dye lot differs slightly.
Drapery Hardware & Home Accessories
Please note drapery hardware and home accessories may be returned, unless specifically marked, for a refund within 30 days purchase. All items must be returned in the original packaging. A 10% restocking fee will be charged for all drapery hardware and home accessories.
You may return merchandise through the mail for a refund or replacement. Return your package via Insured Parcel Post (US Mail) or an equivalent method of your choosing. Please keep your shipping receipt until you have received your exchange or refund. Your payment will be returned using your original payment method. Please enclose instructions with your return with the following information: name, address, phone number, order number, item description, reason for return, and action to be taken (replacement or refund). Return your package to 595 Worcester Street, Natick, MA 01760. If you have any questions please feel free to email us at [email protected] or call us at 508-650-9922.
Innuwindow is proud to sell high quality window treatments and other fine home furnishings which, if cared for and used properly,will provide many years of enjoyment. Our products are covered by manufacturer warranties. Many fabric treatments, both custom and ready-made, are covered for one year against fabric and fabrication defects. Innuwindow cannot provide warranties against damages caused by the misuse or abuse of our products. Warranties apply to the original customer with proof of purchase and cover any defects in materials or workmanship, provided the product is measured and installed according to our product instructions. If warranty service is needed, call Customer Service and we will arrange for a repair or replacement as quickly as possible. We reserve the right to determine if your piece warrants a repair or partial replacement. In the unlikely event the entire piece is defective, a refund or replacement will be handled accordingly.
Most blinds and shades have a three-year guaranty covering all materials and mechanisms. Hunter Douglas products purchased through Innuwindow have a lifetime guaranty. In no cases do product warranties cover Innuwindow time and labor. Innuwindow offers free in-home service for one year after purchase of custom blinds, shades, and fabric window treatments that we have installed. After the first year, in-home repairs and adjustments will be billed at our current rates. Please note non-Hunter Douglas blinds and shades have a limited three year warranty and repair charges will be billed after this period expires. All labor, repair, and shipping and handling charges must be paid in full at time of service or when repair is initiated.